FAQ

Available as a card or digital format, present your pass to our partners. From the date of purchase, you have one year to use your pass, which is nominative and personal. The 24h, 48h, 72h duration starts from the first use at one of the attractions or partner locations.

Regardless of your pass duration, you can access several sites:

• Château and Gardens of Villandry
• Azay-le-Rideau Castle
• Cloître de la Psalette
• Tours Castle
• Olivier Debré Contemporary Creation Center
• Fine Arts Museum
• Compagnonnage Museum
• Natural History Museum
• Saint-Cosme Priory
• Tours Guided Tour by Mini Train
• Day bike rental (48h and 72h Pass)

Each site can only be visited once during the pass duration. You also benefit from a guided tour of Tours (reservation required).

This list may change during the year. Partners may vary between the pass purchase and first visit.

By presenting your pass, enjoy discounts and exclusive benefits with our leisure, shops, and restaurant partners. Example: 5% at Vinothèque de Tours, 10% on canoe rentals...

Some activities require prior reservation with the partner. Discover all benefits here.

Most partner sites are within walking distance. You also enjoy special rates for the Fil Bleu bus + tram network available at the Tours Tourist Office.

• On-site

All year round, buy your digital or card pass at the Tours Tourist Office or from our reseller partners.

• Online

Directly on the website under "Buy the pass". You will receive your pass by email (no postal shipping). Contact us if any issue occurs.

• Included sites

No reservation is needed to visit a site. However, check opening hours in advance. The pass is not a skip-the-line ticket and does not include temporary exhibitions, guided tours, or special events unless stated otherwise. The pass must be presented at the ticket office.

• Partners offering a discount or benefit

To enjoy discounts, some activities require prior reservation with the partner (city guided tours, escape games...). See here for the list of partners.

You can contact us using the contact form.

From November 29, 2025 to Sunday January 4, 2026, six of the Loire's largest castles – Amboise, Azay-le-Rideau, Chenonceau, Chinon, Loches and Villandry – celebrate the festive season.

Four types of Pass are offered for advantageous rates and to enjoy offers from partners (local shops, leisure activities...).

The Passes are valid throughout the "Christmas in the Land of Castles" event.

Depending on the Pass chosen, visit 3, 4, 5, or 6 castles (limited to one visit per site). Present your Pass at the entrance to visit the castles and/or enjoy partner benefits.

Yes, your Pass is valid throughout the event from November 29, 2025 to January 4, 2026 (except site closures).

You can visit each site once.

You have until January 4, 2026, to visit the number of castles according to your chosen Pass.

No, your Pass is nominative and cannot be shared. Sites may request photo ID of the pass holder. The name must match the one used at the time of purchase.

If a technical issue prevents Pass validation at a partner site, access cannot be denied if the Pass is valid. For physical card issues, present it promptly at the Tours Tourist Office or reseller for exchange. All rights from the previous card are transferred to the new card.

Some sites may request an additional fee. Information forthcoming.

Child rates at sites (depending on age) may be better than the Christmas Pass.

Depending on discounts, visit different sites to evaluate the best option.

This Pass is only valid for the indicated dates and cannot be transferred to another period.

Buy your Pass on our online store and receive it directly by email. Also available at all Touraine Tourist Offices as a physical or digital card and from our reseller partners. No postal delivery or Click & Collect. The digital version allows you to obtain the Pass without traveling.

The Pass activates automatically at first use, no prior online activation is needed.

We recommend reserving your bike 48h in advance with the desired agency to ensure availability.

Multiple bike pick-up and drop-off points are available along the Loire à Vélo route. You can rent a bike in one city and return it in another. See full addresses and opening times on the official website.

Bikes must be picked up and/or returned during the partner agencies' opening hours.

Bike pick-up or drop-off must be done at a partner agency, either Détours de Loire or Roue Lib.

Bike rental is included, but using your own bike is also possible.

Bike rental includes: a standard bike (electric bikes available for extra charge if in stock), helmet, and route coverage from one agency to another.

The Pass does not include bike assistance or insurance against damage/theft. We recommend arranging this with the rental agency or your own solution.

We suggest using your Pass on the Loire à Vélo route between Tours and Orléans to fully enjoy its advantages. Other routes are possible.

For included sites: No reservation required but check opening times. The Pass is not a skip-the-line ticket and does not include temporary exhibitions or guided tours unless indicated. Must be presented at the ticket office. For discounts or benefits: Some require prior reservation directly with the partner (e.g., guided tours, escape games).

Discounts and benefits are valid throughout Pass validity. Restaurant offers (lunch, snack) are limited: 1x for 24h, 2x for 48h, 3x for 72h Pass. See partner list online.

The Pass is usable from April to end of September 2025. Some seasonal activities may have restrictions. Check opening times and periods in advance.

It is not possible to extend your Loire à Vélo Pass. Once chosen, duration cannot be extended.

The app allows you to view partners on a map and link with Google Maps to create your routes.

Pour stationner votre vélo en toute sécurité le long de l'itinéraire de La Loire à Vélo, plusieurs options s'offrent à vous :

-    Certains professionnels labellisés "Accueil Vélo" : ces établissements (offices de tourisme, sites touristiques, hébergements, etc.) disposent de parkings à vélos adaptés, souvent situés plus près des entrées que les stationnements automobiles, facilitant ainsi l'accès aux cyclistes. 
-    Les autres points de stationnement : retrouvez l’ensemble des services dédiés sur le site de la Loire à Vélo le long de l’itinéraire et sur Tours Métropole.

Luggage and bike storage services: for greater peace of mind during your walking visits, some conciergeries, free or paid, offer to safely store your bike and luggage. For example, Détours de Loire provides a storage service in its agencies, with a rate of €5 per luggage per day and €8 per bike per day. More information on their website: Détours de Loire.
Find all dedicated services on the Loire à Vélo website.

If the Customer does not receive an email following the purchase of a digital Pass, regardless of the point of sale, they can contact the place of purchase.
In case of a technical malfunction of the Pass preventing its validation at a partner site, the Customer cannot be denied access to that site, provided that their Pass is valid at the time of the visit.

The Loire à Vélo Pass is neither exchangeable nor refundable. This information can be found in the Pass’s Terms and Conditions of Sale and Use.

The Pass remains valid regardless of weather conditions or unforeseen events. No refund is provided in case of bad weather or cancellation on your part.

Each attraction and bike rental provider already offers different discounted rates depending on the child’s age. Depending on these discounts, the Loire à Vélo Pass may be less advantageous for children.

I can use my bike for the entire validity period of my Loire à Vélo Pass. The bike rental ends when the Loire à Vélo Pass expires.